Terms of Service

1. Engagement & Services

These Terms of Service govern all social media management, content creation, copywriting, and strategy consulting retainers provided by Gary Lanham trading as GlowSocial.uk (a UK sole trader) to commercial clients. By engaging our services, approving a project proposal, or paying an invoice, you agree to be bound by these terms.

2. Flexible Packages & Time Tracking Mechanics

All client work is conducted on a transparent monthly block package model (such as Starter Flex at £30/hr, Growth Flex at £40/hr, or an agreed custom project allocation):

• Itemised Time Logs: Time is tracked accurately to the minute. Every monthly invoice is accompanied by an itemised log detailing hours dedicated to strategy, copywriting, graphic design, video editing, and community posting.
• Flexible Allocation: Clients agree to a monthly block allocation (e.g. 5, 10, or 20 hours). Additional hours requested during a billing cycle require prior written approval via email or messaging before execution.
• No Long-Term Lock-in: Retainers operate on a rolling 30-day basis and may be adjusted, paused, or cancelled with thirty (30) days' advance written notice.

3. Annual Indexation Clause

Hourly rates and retainer tiers are reviewed annually to account for operational cost adjustments and inflation. Fees may increase annually in line with the official United Kingdom Consumer Price Index (CPI) plus one percent (CPI + 1%). Any scheduled indexation adjustment will be communicated to active clients in writing with a minimum of thirty (30) days' advance notice before taking effect.

4. Invoicing & 30-Day Payment Terms

Billing operates under standard UK commercial terms:

• Invoice Issuance: Retainer invoices are issued monthly in advance or at agreed project milestones.
• 30-Day Terms: Payment is strictly due within thirty (30) calendar days of the invoice date.
• Payment Method: Invoices are payable in Pounds Sterling (GBP) via electronic bank transfer (BACS) to the account nominated on the invoice.
• Late Payments: Overdue sums are subject to statutory interest and recovery compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Client Responsibilities & Asset Provision

To maintain posting consistency and creative momentum, the client is responsible for supplying brand assets, logos, brand guidelines, product photography, and administrative access credentials in a timely manner. Delays in providing necessary materials or content approvals do not suspend agreed monthly hour allocations. The client warrants that all assets supplied are original or fully licensed and do not infringe third-party intellectual property.

6. Mutual Confidentiality & Non-Disclosure

Both parties agree to treat all business information, financial figures, unpublished marketing concepts, client lists, and account access credentials exchanged during the engagement as strictly confidential. Neither party shall disclose such proprietary information to any external third party without prior written consent, except where required by applicable UK law.

7. Intellectual Property & Portfolio Rights

Upon receipt of full payment for all rendered invoices, the client holds an exclusive, perpetual licence to utilise all final visual designs, copywriting, and video assets created during paid retainer hours for their business marketing. GlowSocial.uk reserves the standard right to showcase published, non-confidential creative work in its professional marketing portfolio unless a client explicitly requests exemption in writing.

8. Governing Law & Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by, and construed in accordance with, the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.